FAQ

FAQs

How can we help You?

1. Do you test on animals?

As required by the European Cosmetics Regulations, we only work with suppliers who do not perform animal testing.

2. Who formulates your products?

All of KIVENS formulations are made by our in-house team.

3. Who manufactures your products?

KIVENS products are manufactured and bottled in Portugal in GMP-compliant facilities with more than 25 years of experience.

4. How do I seek further help or offer comments?

Please visit the contact page here to find a convenient way to reach KIVENS via email or social media channels. If there are products you would like to see added to KIVENS range, please reach out to us.

5. Are your products safe to use?

All KIVENS products undergo a thorough safety assessment before hitting the market. Each ingredient is reviewed against current scientific literature and strict global regulations to ensure they are safe and compliant for topical application. Always follow the directions of use.

6. Are your products vegan?

All of our products are vegan friendly.

7. How do I store your products?

We recommend storing all of our products in a cool dry place away from direct sunlight.

8. What is the expiry date of your products?

Upon opening, please refer to the period-after-opening (PAO) symbol to identify the lifetime of the product.

9. Can you send me samples?

Unfortunately, we do not offer samples just yet although this is something we are hoping to do in the future, make sure you are signed up to our newsletter to be amongst the first to find out when these become available. In the meantime, we are here to help if you have any specific questions or would like more information about our product please contact our expert team with your questions at info@kivens.com.

10. Why don’t you offer untracked shipping?

Because we want to ensure all orders reach customers as quickly and efficiently as possible.

11. Why I didn’t receive the email with the tracking number?

We always send you an e-mail with a tracking number after dispatching your order. If you didn’t receive it, check the spam folder or get in touch with us at info@kivens.com.

12. My tracking number is not working, what shall I do?

Please wait 24 hours from when you receive the tracking number as it does not activate until it’s picked up by the delivery company. If it’s still not working, please contact info@kivens.com with your name and order number.

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