Privacy Policy

KIVENS Privacy Policy

This Privacy Policy describes how your personal data is collected, used, and shared when you visit or make a purchase from www.kivens.com (the “Site”). 

It is important that you read this privacy policy, together with any other privacy policies we may provide, so that you are fully aware of how and why we are using your data.

 

Personal Data We Collect

 When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Data”. We collect Device Data using the following technologies:- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Ordering Data”. When we talk about “Personal Data” in this Privacy Policy, we are talking both about Device Data and Ordering Data. 

 

Cookies

Cookies are pieces of information which a website transfers to your computer’s hard disk for record-keeping purposes. Cookies can make a web site more useful by personalizing information for visitors and by storing information about your preferences on our site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers (to identify you, to customize our site for you or to help improve navigation).

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies but you may not be able to take full advantage of our web site if you do so.

 

What Do We Do With Your Data?

When you purchase something from our store, as part of the buying and selling process, we collect the personal data you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.  

 

How Do We Use Your Personal Data?

 We use the Ordering Data that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Ordering Data to Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Data that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

 

Payment

 If you choose a direct payment gateway to complete your purchase, then our ecommerce platform stores your credit card data. It is encrypted through the Payment Card Industry (PCI) data security standards. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI as managed by the PCI Security Standards Council. PCI requirements help ensure the secure handling of credit card information by our store and its service providers.

KIVENS use third-party payment processors SIBS Payments and PayPal to process payments made for products and services via the Site.

 

Sharing Your Personal Data

We share your Personal Data with third parties to help us use your Personal Data, as described above (for example, the ability to sign in with Facebook).  We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. Finally, we may also share your Personal Data to comply with applicable laws and regulations, to respond to other lawful request, or to otherwise protect our rights. 

 

Advertising, Marketing and Communications

 As described above, we use your Personal Data to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. Additionally, you can opt out whenever you want.

 

Your Legal Rights

 If you are a European resident, you have the right to access personal data we hold about you and to ask that your personal data be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

Data Security

KIVENS has put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

Data Retention

When you place an order through the Site, we will maintain your Order Data for our records unless and until you ask us to delete this information.  By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers for tax purposes.

 

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to exercise any of your rights, please contact us by e-mail at info@kivens.com or write to us with your letter addressed to: KIVENS Laboratories, Unip. Lda, Av. das Laranjeiras, nº 18 A, 2610-098 Alfragide, Portugal.

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