Shipping and Returns


All US prices include shipping, duties & taxes. US orders ship from our warehouse in Michigan.

FREE Standard Shipping on orders to Portugal (mainland)

Our products are also available for shipping throughout Europe (EU) and EUA.

You will be notified about our shipping times when you place an order.

Please contact our customer care at if you have any inquiries.



US orders ship from Michigan.

European orders ship from Portugal.

We aim to ship within 1/2 business days. If you order on Friday, we will fulfill your order the next business day. Orders placed over the weekend will be shipped Monday or Tuesday.

Once your order is shipped, you will receive a shipping confirmation email with your tracking details.


Estimated delivery time

1 to 3 working days to Europe.

2 to 6 working days to other international destinations.

European and international orders will be shipped via DHL Express.

National orders will be shipped via DPD.

Depending on current COVID-19 regulations, we may be operating with certain shipping restrictions.



We will ship your KIVENS® order after payment has been received. Our confirmation email will contain all the information for the transfer of funds. Please understand that we can reserve your goods only for 5 business days. Unfortunately, once this deadline passes, we have to cancel your order.

We accept Visa, MasterCard, credit and debit cards, Paypal and MBway and Multibanco in Portugal.



We will send you an e-mail with a tracking number after shipping your order. If you do not receive it, check the Spam folder or get in touch with us.



Due to health reasons and to assure that our products remain safe for everyone, we cannot accept returns.

However, goods that are faulty or are received damaged/broken/packaging opened at the moment upon receipt, please take a picture and send it to us so we can understand what went wrong with the transportation and we will replace your shipment.

If your item is faulty/broken when you receive it, you can return it for a refund as well. Just request your Returns Merchandise Authorization number and return the damaged goods to us within five days of receipt so we can inspect them and issue your refund.

For missing packages marked as delivered to the address on the order, we require a minimum of three business days to file a claim with the carrier before sending a replacement.

We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 5-day return policy timeframe and without a photo of the broken items and/or package.

If you are not happy with your purchase, email us at with your concern and we’ll do everything to make you happy again – your happiness is our top priority.



Please be sure to double check your delivery and product details before placing the order as we cannot change any order details after shipping it.


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