Terms & Conditions



This website is operated by KIVENS, a registered brand owned by KIVENS Laboratories, Unip Lda – an active legal company that is registered in Lisbon, Portugal with VAT number PT516169670. Throughout the site, the terms “we”, “us” and “our” refer to KIVENS.

By visiting our site – www.kivens.com – and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms carefully before accessing or using our website.

By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms and conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Compliance and safety

Products are registered at the Cosmetic Portal of European Union & fully comply with Portuguese & European Legislation. All Packaging, Products and Ingredients have safety product report sheets.


Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


Use of website

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve :

a) transmissions over various networks;

b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.


Prohibited Uses

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


Intellectual Property and Copyrights

All material on this website, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and code, is the property of KIVENS, our affiliates, our partners or our licensors, and is protected by Portuguese and international copyright laws.

All rights are reserved. Reproduction, distribution, copying, display, or transmission of the content of this website without the prior written consent of KIVENS is strictly prohibited.


Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current.

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Pricing Policy

Product prices are set at the beginning of the launch of a skincare collection and are subject to change.

If you are a customer whose credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.


Products or Services

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.


No Warranties

This website is provided “as is” without any representations or warranties, express or implied. KIVENS makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, we do not warrant that:

a) this website will be constantly available, or available at all;

b) the information, including product descriptions, on this website is complete, current, accurate, free of errors or non-misleading.

We shall not be liable in the event that you encounter material that you deem offensive, indecent or otherwise objectionable.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.


Links to Other Websites

Our website does contain a few links to other websites and online resources that are not owned or controlled by KIVENS. We have no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third-party sites and/or services.


Personal Information

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Exclusions and Limitations

It excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk.

The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall KIVENS, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

This applies only to the extent permitted by law.


Product Use

KIVENS will not be held responsible for any damages resulting from the use of any product. It is your sole responsibility to read all product instructions carefully, to use the product strictly for the purpose it was designed for.

We will not be held responsible for any damages that occur due to an allergic reaction, or as the result of any other unforeseen occurrence.

We will not be held responsible for any health or safety concerns once you have received the item(s). If any harm is incurred from the items purchased by you, we share no responsibility.


Order and Payment

We reserve the right at any time to reject, cancel or terminate any order for any reason whatsoever.

We reserve the right to limit quantities available for sale or sold.

By placing an order from KIVENS, you are agreeing to pay all charges associated with that order and purchase.

We accept Visa, MasterCard, credit and debit cards, Paypal and MBway and Multibanco in Portugal.

Special offers or gift with purchase are only available while quantities last.

If the price of any product you order was incorrectly listed on our website, we reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. We will provide you with an opportunity to place an order at the correct price and/or refund your credit card in the amount of the incorrect price if your credit card has already been charged.

You will be solely responsible and liable for any loss, damage, and additional costs that may incur as a result of your submission of any false, incorrect or incomplete information.

Taxes will be calculated based on the laws of the jurisdiction in which the product is shipped.



If a provision of these Terms and Conditions is determined to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.


Law and Jurisdiction

These Terms and Conditions shall be governed solely by the laws of Portugal.

These Terms and Conditions, together with our Privacy Policy, represent a legally binding agreement between you and KIVENS.

We reserve the right to cancel or revise content of website, products, prices, orders, and documentation at any time without notice.


Contact Information

If you have any questions regarding our Terms and Conditions, please feel free to contact us at email info@kivens.com.



The provided information on this website is for informational and educational purposes only, and the content herein is not intended to and does not provide medical advice, processional diagnosis, treatment, or services. Nothing herein should be construed as rendering a determination of medical necessity or appropriateness of proposed treatment for any aliment. If you are allergic to something or have doubts about possible allergic reactions with some of our products, we advise you to get medical advice prior to use/purchase anything.[/vc_column_text][/vc_column][/vc_row]

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